Why After-Service Matters — And Why Hattori Stands by You?
-By Team Hattori, International Department
Konnichiwa, and warm greetings from Hattori Kogyo! Previous Blogs ＆ Updates
🧠 A Thought to Begin With…
You buy a machine. It works perfectly — until it doesn’t.
And suddenly… silence.
No help. No answers. No support.
That’s when it hits you — a great product is just the start.Real trust begins after the sale.
At Hattori Kogyo, we’ve been making commercial kitchen equipment for over 140+ years.But what we truly build are long-term relationships.
🌱 After-Service Is Our Promise
Even the best equipment need a little care. Whether it’s:
• A strange sound
• Setup confusion
• Or an urgent issue — even outside service hours
That’s when we show up.
🛠️ Good after-service turns stress into stability.
It’s not just about fixing machines — it’s about giving you peace of mind.
🔧 What Makes Hattori Different?
We don’t just deliver and disappear. We stay with you, every step of the way.
Here’s what you can count on:
✅ Local-language support
✅ Fast-response troubleshooting
✅ Step-by-step video guidance
✅ Spare parts available for 20+ years
✅ Care manuals and on-site training
“One of our kettles is still running after 48 years — and so is our support.”
— Team Hattori
🧩 20+ Years of Spare Parts? Yes, Really.
Yes, we keep parts in stock for more than 20 years. So even after decades, your equipment stays fully serviceable.
Because durability without support is meaningless.
💬 Voices from the Field
💭 “A client from Singapore called at 7 PM Japan time (after office). Their kitchen had stopped.
We guided them step-by-step in their own language (Hindi, English) — over video.
In 10 minutes, they were back up and running.”
— Hattori Engineer, 2024
That’s not just service. That’s care.
🧡 It’s More Than Just Equipment
Anyone can sell equipment. But not everyone stays when you need them most.
We do — every single time. Because your success is our success.
📩 Stay Connected
Need support? Have a question? Just want to say hi?
We’re always here — just one message away. ✉️
💌 Email us anytime at kaigai@hattorigroup.com.
💬 Need a quicker response? WhatsApp us directly at +81 80-2603-7971 for faster communication.
📞 Schedule a call with us: https://lnkd.in/gVDF4QZt
📲 Feel free to DM us anytime!
Thank you for trusting Hattori. We’re with you — for the long run.
Stay tuned for more updates, and visit our official website to explore our latest advancements.
― International Department, Hattori Kogyo
For more information, please check Hattori's home page here.
Home page
https://www.hattorikogyo.com/en/
HATTORI Rice Cookers:
https://www.hattorikogyo.com/en/ricecooker.html
HATTORI Gas Kettle
https://www.hattorikogyo.com/en/gaskettle.html
HATTORI Steam Kettle
https://www.hattorikogyo.com/en/steamkettle.html
HATTORI Mixing Kettle
https://www.hattorikogyo.com/en/mixingkettle.html
HATTORI Pressure Cooker
https://www.hattorikogyo.com/en/pressure_cooker.html
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